Terms of Service

Welcome to ThermaKnead. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or purchasing our products, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our website (thermaknead.com) or purchasing ThermaKnead products, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or purchase our products.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

2. Eligibility

You must be at least 18 years old to purchase ThermaKnead products. By making a purchase, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement.

ThermaKnead products are intended for personal, non-commercial use by adults. The device is designed for neck and shoulder massage therapy and should be used as directed in the product manual.

3. Product Information and Availability

We strive to provide accurate product descriptions, specifications, and pricing on our website. However, we do not warrant that product descriptions, images, pricing, or other content is accurate, complete, reliable, current, or error-free.

Product availability is subject to change without notice. We reserve the right to:

• Limit quantities of products available for purchase
• Discontinue any product at any time
• Refuse or cancel orders for any reason
• Correct pricing errors on our website or in orders

If we cancel your order after payment has been processed, we will issue a full refund.

4. Pricing and Payment

All prices are listed in USD and are subject to change without notice. The price you pay is the price displayed at the time you complete your order, subject to our right to correct pricing errors.

Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. Payment processing is handled by secure third-party payment processors (Stripe, PayPal).

Sales Tax

Applicable sales tax will be calculated and added to your order based on your shipping address and local tax regulations.

Payment Authorization

By providing payment information, you authorize us to charge the total amount of your order, including product price, shipping, and applicable taxes. You represent that you have the legal right to use the payment method provided.

5. Shipping and Delivery

We ship to addresses within the United States and select international locations. Shipping costs and estimated delivery times are displayed at checkout.

Shipping Times

• Standard Shipping (US): 5-7 business days
• Expedited Shipping (US): 2-3 business days
• International Shipping: 10-21 business days (varies by location)

Orders are typically processed and shipped within 48 hours of purchase. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

Risk of Loss

Title and risk of loss pass to you upon delivery to the shipping carrier. We are not responsible for lost, stolen, or damaged packages once delivered to the carrier.

6. Returns and Refunds

We want you to be completely satisfied with your ThermaKnead purchase. We offer a 30-day satisfaction guarantee.

30-Day Money-Back Guarantee

If you are not satisfied with your ThermaKnead device, you may return it within 30 days of delivery for a full refund. To be eligible for a return:

• The product must be in its original condition with all accessories and packaging
• You must contact us at returns@thermaknead.com to initiate the return
• You must ship the product back within 7 days of receiving return authorization

Return Shipping

Customers are responsible for return shipping costs unless the product is defective or we made an error in your order. We recommend using a trackable shipping method.

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds are issued to the original payment method. Please allow additional time for your financial institution to process the refund.

Non-Returnable Items

For hygiene reasons, we cannot accept returns of products that show signs of use beyond initial testing or have damaged packaging.

7. Warranty

ThermaKnead products come with a 2-year limited warranty covering defects in materials and workmanship under normal use.

Warranty Coverage

If your ThermaKnead device fails due to a manufacturing defect within 2 years of purchase, we will repair or replace it free of charge.

Warranty Exclusions

This warranty does not cover:

• Normal wear and tear
• Damage from misuse, abuse, or improper care
• Damage from unauthorized repairs or modifications
• Damage from accidents, water, or extreme temperatures
• Cosmetic damage that does not affect functionality

Warranty Claims

To make a warranty claim, contact us at warranty@thermaknead.com with your order number and description of the issue. We may require photos or return of the defective product.

8. Product Use and Safety

ThermaKnead is designed for neck and shoulder massage therapy. Please read and follow all instructions in the user manual.

Intended Use

The ThermaKnead device is intended for:

• Relief of muscle tension and stiffness in the neck and shoulders
• Relaxation and stress relief
• Improved circulation through heat therapy and massage

Safety Warnings

Do not use ThermaKnead if you:

• Are pregnant
• Have a pacemaker or other implanted medical device
• Have recent injuries, wounds, or surgical sites in the treatment area
• Have skin conditions, infections, or inflammation
• Have been diagnosed with thrombosis or other circulatory disorders
• Are experiencing acute pain or have undiagnosed medical conditions

Consult your healthcare provider before use if you have any medical conditions or concerns.

Proper Use

• Do not use for more than 15 minutes per session
• Do not use while sleeping or driving
• Do not use on children or pets
• Keep away from water and moisture
• Do not attempt to repair or modify the device

9. Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN OUR WARRANTY POLICY, THERMAKNEAD PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The product will meet your specific requirements or expectations
• The product will be uninterrupted, timely, secure, or error-free
• The results obtained from using the product will be accurate or reliable

ThermaKnead is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THERMAKNEAD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THERMAKNEAD PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless ThermaKnead, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of ThermaKnead products
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

12. Intellectual Property

All content on our website, including text, graphics, logos, images, product designs, and software, is the property of ThermaKnead and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, distribute, or create derivative works from our content without permission
• Use our trademarks, logos, or brand name without authorization
• Reverse engineer, decompile, or disassemble our products or software
• Remove or alter any copyright, trademark, or proprietary notices

13. User Accounts

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

14. Prohibited Uses

You may not use our website or products for any unlawful purpose or in violation of these Terms. Prohibited activities include:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Transmitting harmful code, viruses, or malware
• Attempting to gain unauthorized access to our systems
• Harassing, abusing, or harming others
• Engaging in fraudulent or deceptive practices
• Reselling products for commercial purposes without authorization

15. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party sites. Your use of third-party sites is at your own risk.

16. Dispute Resolution

Informal Resolution

If you have a dispute with ThermaKnead, please contact us at support@thermaknead.com to attempt to resolve the issue informally before pursuing legal action.

Arbitration Agreement

Any dispute arising from or relating to these Terms or your use of ThermaKnead products shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court, except that you may assert claims in small claims court if your claims qualify.

Class Action Waiver

You agree that any arbitration or proceeding shall be limited to the dispute between you and ThermaKnead individually. You waive any right to participate in a class action lawsuit or class-wide arbitration.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ThermaKnead regarding your use of our website and products.

20. Contact Information

If you have questions about these Terms of Service, please contact us:

Thank you for choosing ThermaKnead. We're committed to providing you with an exceptional product and customer experience.